Review Planning Applications Submitted Online

When a user submits a planning application online, you can review, then accept, deny, or return it to the applicant, from the Applications tab, like this:

Review an Application

• A: Click between the different areas (Application, General, Fields, Contacts, Documents) of the application
• B: Application Actions

Application Actions

Accept Application

• You can choose to accept the application with or without conditions
  Conditions can also be added after an application is accepted.
  

• Planning number is automatically assigned
• Applicant receives an email letting them know their application has been accepted.
  

Deny Application

• Applicant receives an email letting them know their application was denied and the reason for the denial.
  

• You can view denied applications in the Inactive tab

Needs Info

• Application is returned to the application, requesting more information.
• The applicant receives an automatic email from the system
  

Application Status Column

Internal Application: Created internally by a planning tech.
External Application: Submitted by an external user in CommunityConnect.