Contents x
    Checklist: Giving User Access to Pay Fees Online
    • 27 Jun 2024
    • 1 Minute to read
    • Contributors
    • Print
    • Dark
      Light
    • PDF
    Contents

    Checklist: Giving User Access to Pay Fees Online

    • Updated on 27 Jun 2024
    • 1 Minute to read
    • Contributors
    • Print
    • Dark
      Light
    • PDF
    Article summary

    💳 Online Payments

    If your jurisdiction is set up to accept payments online in CommunityConnect, once a community member or contractor is given access to their permit or planning application, they will be able to make a payment by logging into CommunityConnect.

    The process in the checklist below applies to Permits and Planning.

    Community Members

    ✔

    Quick Steps

    Notes and tips

    Is the user set up as a Community Member?

    Make sure the user has been added to CommunityCore as a Community Member user

    Add the Community Member user to permit or planning application.

    Add the user’s email address to the permit or planning application as either:

    • The applicant, or

    • The property owner

    Impersonate the user

    After you completed the steps above, you can double-check the user’s access by impersonating the user to see if they have access to make a payment.

    Contractors

    ✔

    Quick Steps

    Notes and tips

    Create contracting company

    Make sure the company is set up as a contracting company in CommunityCore

    Add authorized users

    Did you add the user(s) that will be making a payment as an authorized user with the same email address they use to log in to CommunityConnect for other jurisdictions? This will save your contractors from having to log in to CommunityConnect with different logins.

    Add the contracting company to existing permit or planning application.

    Give them access to an existing permit or planning application (add the company as a primary or trade contractor on the permit).

    Impersonate the user

    After you completed the steps above, you can double-check the user’s access by impersonating the user to see if they have access to make a payment.

    What's Next