Review Permit Applications Submitted Online

When a user submits a permit application online, you can review, then accept, deny, or return it to the applicant, from the Applications tab:

Review Application

• A: Click between the different areas (Address, Contractors, General, Fields, Contacts, Documents) of the application

  • If you see an "X" in one of the sections, like this, this indicates that this section is missing required information:
    

• B: Accept, Deny, or return the application asking for more info using Application Actions

Application Actions

Accept Application

• You can choose to accept the application with or without conditions
  Conditions can also be added after an application is accepted.
  

• After you accept the application, a Permit number is automatically assigned
• Applicant receives an email letting them know their application has been accepted.
  

Deny Application

• Applicant receives an email letting them know their application was denied and the reason for the denial.
  

• You can view denied applications in the Inactive tab

Needs Info

• Application is returned to the application, requesting more information.
• The applicant receives an automatic email from the system
  

• Quick tip: View Permit Applications Awaiting Information

Application Status Column

• Internal Application: Created internally by a permit tech.

• External Application: Submitted by an external user (Community Member or Contractor) in CommunityConnect.