Change a community member to a contractor user
  • 22 Apr 2023
  • 1 Minute to read
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Change a community member to a contractor user

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Article Summary

Sometimes, when you are trying to add an Authorized Online User to a contracting company's profile, you will get an error message like this:

An exiting account of a different user type already exists with this email address.
Existing account of a different user already exists.png


What does that really mean?
The contractor user that you are trying to add has already been added to the system as a CommunityMember user.

What to do

The perfect solution (while, admitidly, is not always possible) is to change the user to a contractor user and add them to the company.

Change the community user to a contractor user

  1. Search for the user by email address
    Search for a user.png


  1. Click Change to Contractor user
    Snag_bd9b5d2.png


  1. Confirm the company that you are adding the user to as a contractor user
    Change community user to contractor, confirm company.png




Notes about this feature

  • If the community member user is in multiple jurisidctions, you will receive an error message and will not be able to change the user with this process. In these scenarios, please reach out to Support.

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